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Terms & Conditions

Confidentiality

All card details and personal information provided to Mon Training are treated as confidential and are managed in accordance with the Data Protection Act 2018. Customer records will only be shared with third parties where prior consent has been given by the participant.

Your Contact Details

We use the contact and participant details you provide during registration solely to communicate information regarding the training course. With your consent, we may also include you on our mailing list for updates about future courses and services. You can unsubscribe at any time. Your details will never be shared with third parties without your prior consent.

Warranty and Liability

It is the participant’s responsibility to ensure that the selected course is suitable for their needs and that they possess the necessary level of competence to meet the course objectives.

Mon Training shall not be liable for the use or inability to use any materials supplied or knowledge gained during the course.

Our liability for any loss or damage is limited to the course fees paid. We are not liable for indirect, special, or consequential losses, including loss of profit or data, even if advised of the possibility of such losses.

Terms & Conditions of Booking

These Terms & Conditions form part of the agreement between you and Mon Training. By accessing our website or making a booking, you agree to these terms. Your statutory consumer rights are not affected.

Joining Instructions

Joining instructions are used to gather necessary information and verify identity. Receiving these instructions does not confirm your place on the course. Please contact us to confirm your booking if unsure.

Course Cancellation Policy

  • More than 1 month before the course: Full refund or reschedule to the next available course (subject to availability).

  • 2 weeks before the course: 50% refund.

  • 1 week or less before the course: No refund.

To cancel a course, please notify Mon Training by phone, email, or in person.

Room Hire Cancellation Policy

  • More than 48 hours before the booking: No charge.

  • Within 48 hours: Full room hire fee will be charged.

Notification of Changes

If a course is cancelled by Mon Training, a full refund or rescheduling will be offered. We reserve the right to update these terms. If any changes occur, we will notify you via our website or directly by phone or email, giving adequate notice.

Venue Changes

If we need to change the course venue, we will notify you as soon as possible. Mon Training does not accept responsibility for any additional expenses such as travel.

Course Fees

Fees cover attendance and course handouts only. They do not include accommodation, meals, travel, or any equipment or materials identified as the participant’s responsibility.

Payment

Full payment must be received before the course start date unless otherwise agreed in writing.

Privacy Policy

Mon Training is committed to protecting your privacy when using our website, training services, or contacting us by telephone, email, or in person. This policy outlines how we collect, store, and use your information and your rights under current legislation.

What Data Do We Collect?

We may collect and process the following:

  • Name, address, telephone number, email address

  • National Insurance or passport number

  • Course details and certification records

  • IP address and browser information when visiting our website

This data is used to:

  • Process course applications and certification

  • Improve our services and website functionality

  • Send relevant communications (only with your consent)

  • Conduct internal research on demographics and interests

We retain records of learners for up to five years as required by accrediting bodies.

Cookies

We use cookies to improve website functionality and user experience. Cookies help us:

  • Identify returning users

  • Track usage patterns

  • Maintain website security

  • Improve website performance

You can manage cookie preferences through your browser settings.

Third Party Sharing

We do not share, rent, or sell personal information to third parties, except:

  • Where we are required to do so by law

  • To accreditation bodies for certification purposes

  • With service providers working on our behalf, under strict confidentiality agreements

We may disclose anonymous statistical data (not personally identifiable) for marketing or performance analysis.

Security

We take data security seriously and use appropriate measures to protect your information. Access is restricted to authorised personnel only. While we make every effort to secure your data, we cannot guarantee against all risks of loss, misuse, or unauthorised access.

GDPR Compliance

In line with the General Data Protection Regulation (GDPR), we store and process your data only for legitimate training-related purposes. You have the right to request access to the data we hold, request corrections, or ask for it to be deleted (subject to legal retention requirements).

Contact

If you have any questions or concerns about our privacy practices, or if you wish to opt out of receiving communications, please contact us: